3 Tips to be MORE people-centric

Jan 29, 2023

One thing we need to do as change practitioners is stop communicating in the wrong way.

People are communicating in a way that is overly theoretical and not people-centric enough.


Today, I'm going to give you three tips on things to think about in your communication to communicate in a much more people-centric way, and I ask you to ask yourself this:

Am I doing or considering these three things consistently:

Number one is language.

Really consider the type of language that you're using.

Remove the overly theoretical methodology, words, impact assessment, jargon, and all that kind of stuff.

And really look at communicating in an inclusive way that uses your stakeholder’s language, not just your own change management language.

Number two, really consider your stakeholders needs.

What are their needs?

Not just our needs as change practitioners, delivery team members or project teams, but what are their needs.

And then you are going to dive into their brain to figure that out.

Number three, meet them where they are.

This is so important, particularly when it comes to being really theoretical, talking about things like ADKAR or other methodologies.

Let's just not start by saying we need to build awareness and desire, blah, blah, blah.

But first, let's understand what their needs are and then meet them where they are.

And then build their plan based on that.

So please use these three tips language, stakeholder needs, and meeting your stakeholders where they are to take a much more people-centric approach to your change and remove the overly theoretical approach that I'm seeing out there a lot at the moment.

✨ Struggling with change manager things? Explaining the WHY and knowing what change activities should happen end-to-end?

Our End-to-End Change Framework is here to help! For change practitioners, change leaders and delivery teams. Click here to watch our educational video and download your FREE copy new! ✨

Hello, I'm Jane Waterson

Founder and Director of Change Management at
Delta Mash

Delta Mash is your go-to resource and lifeline when it comes to managing change. I created Delta Mash to fill a gap globally in the change management industry and supply people managing change with the right on-demand knowledge, tools and strategies that are critical to being successful when managing and delivering change.

Why am I heading down this path? I’ve been there. In 2014 I commenced by first change analyst role, but when I went hunting to learn more and hone my skills, what did I find? Zero on-demand support.

Through trial and error, testing and learning, I worked my way up to leading change management teams for national transformation projects, and I have been fortunate enough to have worked globally and manage complex change across finance, education, infrastructure, technology, health, media, energy and resources. And I’m here to share all of my experience with you.

So, have you been searching for more information and support when it comes to managing change?

Maybe you’ve been finding some-what helpful advice, but not exactly what you need right now to help solve your immediate change management problems.

Or maybe you are gearing up for a big change or transformation project, or you’re even partway through, and just feel stuck.

So if you are ready to step into your true self, and build your confidence with a paycheck to boot. 

I have the blueprint for you.

Welcome to Delta Mash