3 Tips to be MORE people-centric

Jan 29, 2023

One thing we need to do as change practitioners is stop communicating in the wrong way.

People are communicating in a way that is overly theoretical and not people-centric enough.


Today, I'm going to give you three tips on things to think about in your communication to communicate in a much more people-centric way, and I ask you to ask yourself this:

Am I doing or considering these three things consistently:

Number one is language.

Really consider the type of language that you're using.

Remove the overly theoretical methodology, words, impact assessment, jargon, and all that kind of stuff.

And really look at communicating in an inclusive way that uses your stakeholder’s language, not just your own change management language.

Number two, really consider your stakeholders needs.

What are their needs?

Not just our needs as change practitioners, delivery team members or project teams, but what are their needs.

And then you are going to dive into their brain to figure that out.

Number three, meet them where they are.

This is so important, particularly when it comes to being really theoretical, talking about things like ADKAR or other methodologies.

Let's just not start by saying we need to build awareness and desire, blah, blah, blah.

But first, let's understand what their needs are and then meet them where they are.

And then build their plan based on that.

So please use these three tips language, stakeholder needs, and meeting your stakeholders where they are to take a much more people-centric approach to your change and remove the overly theoretical approach that I'm seeing out there a lot at the moment.

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Hello, I'm Jane Waterson

Founder of Delta Mash

Delta Mash is your go-to practical resource and lifeline when it comes to managing change and working as a change practitioner. We give you the skills to lead change, so you can create a positive impact. 

At Delta Mash we only focus on what you really need to run a successful change project, to work as a change practitioner who can lead with confidence. 

Through trial and error, testing and learning, I have curated a practical toolkit and series of online courses for you, to help you lead with confidence day in and day out. And know what should happen when, and why. I worked my way up to leading change management teams for national transformation projects, and I have been fortunate enough to have worked globally and managed complex change across finance, education, infrastructure, technology, health, media, energy and resources.

I’m here to share all of my experience with you.

So, have you been searching for more practical and pragmatic information and support when it comes to managing change?

Maybe you’ve been finding some-what helpful advice, but not exactly what you need right now to help solve your immediate change management problems.

Or maybe you are gearing up for a big change or transformation project, or you’re even partway through, and just feel stuck.

So if you are ready to tap into your innate curiosity, empathy and analytical thinking. Step into your true self, and build your confidence with a paycheck to boot. 

I have the blueprint for you.

Welcome to Delta Mash